Citation Processing Solutions

Citation Processing Solutions

 

Our Solution is 100% web-based, providing our clients with a suite of services from which to utilize. We focus our efforts on helping our clients use our Solution to best optimize their individual requirements. Services include:

  • Data Entry Services – We offer data entry services performed by a team of dedicated data entry specialists.
  • Customer Service – We provide a full-service, bi-lingual customer service call center and a 24/7 bi-lingual IVR system that allows citizens to get general information regarding the citation process, specific information on a particular citation, and allows the citation recipient to pay a citation real-time; In addition, all customer service calls are recorded for quality assurance and can be emailed to our clients upon request.
  • Adjudication Services – We provide a full-service Adjudication Department dedicated to ensuring all citations within the adjudication process are handled in a timely manner. All adjudication matters are provided online, eliminating the need to send document through snail mail. In addition, we work with Independent Hearing Officers to schedule and perform Hearings.
  • Noticing Services – We provide custom notices for our clients that are sent daily, when each citation is ready to have a notice sent. The timing of notices and penalties is always dependent on each individual agency’s requirements.
  • DMV Look-up, Holds & Releases – Data Ticket provides these services either combined with our daily citation processing services or separately, as a stand-along service for our clients who want to process their own citations.
  • Online Access for Citation Recipients – We provide a customized website for our client’s citation recipients to view their citation, appeal their citation, pay for their citation, and even apply for a payment plan, all real-time.
  • Online Access for the Agency – We provide a website for our clients to view citations, key citations, key payments, enter refunds, request refunds, enter notes, enter adjudication dispositions, void and dismiss citations, and run online, real-time reports; access to each capability is provided only at the request of the client and is provided to each person separately.
  • Delinquent Collections – Data Ticket provides delinquent collections that allows for our clients to realize greater returns on the citations issued with no upfront cost to the client
  • Customer Service Franchise Tax Board Collections – For our California-based clients, Data Ticket provides FTB collections as an additional collection method. This process has been offered since 2002 and is fully automated.
  • Third Party, FDCPA Certified, Collections – Data Ticket partners with a third-party collection agency to collect on citations that remain outstanding after the standard noticing and/or FTB collection process expires.