Data Ticket, Inc. is proud to provide our Citation Management System, which is accessible using any Internet browser. The fully automated parking citation system was designed to accommodate the most rigid of requirements by providing the most flexible solution. All our hardware and software is owned, maintained and managed by Data Ticket and we outsource none of the maintenance of our hardware or software. Our Citation Management System provides for the following services:

Data Entry Services – We provide on-site data entry services performed by a team of dedicated data entry specialists

Customer Service – We provide a full-service, bi-lingual customer service call center and a 24/7 bi-lingual IVR system that allows citizens to get general information regarding the citation process, specific information on a particular citation, and allows the citizen to pay a citation real-time; In addition, all customer service calls are recorded for quality assurance and can be emailed to our clients upon request

Adjudication Services – We provide a full-service Adjudication department that handles all 1st level and 2nd level Parking Adjudication Requests, as well as all 1st level Administrative Citation Adjudication Requests. In addition, we work with Independent Hearing Officers to schedule and perform Hearings

Noticing Services – We provide custom notices for our clients that are sent daily, when each citation is ready to have a notice sent. The timing of notices and penalties is always dependent on the City’s requirements.

DMV Look-up, Holds & Releases – Data Ticket provides these services either combined with our daily citation processing services or separately, as a stand-along service for our clients who want to process their own citations

Online Access for Violators – We provide a web address for our client’s citizens, students and visitors to view their citation, appeal their citation, and pay for their citation, real-time

Online Access for the Agency – We provide a web address for our clients to view citations, key citations, key payments, enter refunds, request refunds, enter notes, enter adjudication dispositions, void and dismiss citations, and run online, real-time reports; access to each capability is provided only at the request of the client and is provided to each person separately

Delinquent Collections – Data Ticket provides delinquent collections that allows for our clients to realize greater returns on the citations issued with no upfront cost to the client

Customer Service Franchise Tax Board Collections – Data Ticket has been providing FTB collections in the State of California since 2002; this service allows our California clients to pursue collections beyond delinquent services with no upfront cost and a high return rate

Third Party, FDCPA Certified, Collections – Data Ticket is partnered with a third party collection agency to collect on citations that remain outstanding after the standard noticing and/or FTB collection process expires; Our partnership is unique in that all phone calls and written correspondence between the third party collector and the citizen is captured in our system and can be viewed by the issuing agency